Privacy Policy

Last updated: July 24, 2026

DebuggedSoftware (“we”, “us”) respects your privacy. This policy explains what we collect on debuggedsoftware.com and related client portals, why we collect it, and the choices you have.

Who we are

DebuggedSoftware is a software development company serving clients in the United States, Canada, and Europe. Contact: info@debuggedsoftware.com.

Information we collect

  • Contact and quote forms — name, email, company, phone, location, and your message, plus technical details such as IP address and the page or campaign source that led to the inquiry.
  • Live chat (logged-out visitors) — name, email, phone, and chat messages you send, plus a cookie so we can resume your conversation.
  • Client portal accounts — account credentials and project-related information you or your team submit (messages, milestones, issues, files) once registered.
  • Cookies and similar technologies — see Cookies below.

How we use information

  • To respond to quotes, support chats, and project inquiries
  • To operate the client portal and deliver contracted work
  • To improve our website and services (including analytics, if you allow cookies)
  • To protect against spam and abuse (for example reCAPTCHA)
  • To comply with legal obligations

We do not sell your personal information.

Cookies

We use:

  • Essential cookies — required for security (CSRF), sessions, and remembering your cookie preference. These do not require consent.
  • Chat cookie (ds_guest_chat) — keeps your website chat thread available if you return later.
  • Analytics cookies — Google Analytics (when enabled and only after you accept analytics cookies) to understand traffic and improve the site.

You can accept or decline analytics cookies via the cookie banner, or change your mind by clearing site data / cookies for this domain and reloading the page.

Sharing

We share data only with processors that help us run the business (for example hosting, email delivery, analytics providers if consented, and spam protection), under appropriate agreements. We may disclose information if required by law or to protect our rights and users.

Retention

Inquiry and chat records are kept as long as needed to respond and for ordinary business records. Portal project data is retained while your account/project is active and as needed afterward for contractual or legal reasons. You may ask us to delete or correct personal data where applicable.

International transfers

We work with clients and infrastructure that may be located in different countries. By using the site or contacting us, you understand your information may be processed outside your home country with appropriate safeguards where required.

Your rights

Depending on where you live (including the EEA/UK and certain US states), you may have rights to access, correct, delete, or restrict processing of your personal data, and to object to certain processing. Contact info@debuggedsoftware.com to make a request. You may also lodge a complaint with your local supervisory authority.

Children

Our services are directed to businesses and professionals. We do not knowingly collect personal information from children under 16.

Changes

We may update this policy from time to time. The “Last updated” date at the top will change when we do. Continued use of the site after updates means you acknowledge the revised policy.

Contact

Questions about privacy: info@debuggedsoftware.com or use the contact form on our homepage.

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